Winzo Privacy Policy — How Your Data is Protected

Introduction & Purpose

Winzo places the highest importance on the privacy of users in Bangladesh, and through this policy we aim to be transparent about how your information is managed. This privacy policy applies to the https://winzo.bio website and its associated mobile applications. By using the platform, you are considered to have consented to the collection and use of information as described in this policy. We may update this policy from time to time, and the date of any changes will be noted at the top of this page. We recommend reviewing this page regularly to stay informed about the latest policy.

What types of information do we collect?

During registration, your name, email address, phone number, date of birth, and other information required for account management are collected. National ID or passport details may be requested for identity verification, and these are stored securely. Payment method details (such as bKash or Nagad account numbers) are collected for financial transactions, though full payment information is never stored. Technical information including your browsing activity on the platform, login times, device type, and IP address may also be collected automatically. All of this information is used solely for the purpose of improving the platform, ensuring security, and providing you with the best possible service.

How is data used?

Collected information is primarily used for account management, transaction processing, and providing customer support. Data is analyzed to ensure platform security and prevent fraud. winzo may use your contact information to send new offers, updates, or important notifications, though you will have the option to stop receiving these messages at any time. Data may also be used to fulfill legal obligations and meet the requirements of regulatory bodies. Aggregated data is used to improve the user experience and monitor platform performance, in a way that does not identify any individual.

Is data shared with third parties?

Winzo does not share your personal information with any advertisers or third-party commercial entities. However, necessary information may be exchanged with payment providers such as bKash, Nagad, or Rocket for payment processing, which is governed by their own privacy policies. Information may be disclosed based on legal directives, court orders, or requests from government agencies, as part of legal obligations. Technology service providers (such as server hosting or security providers) may access limited data to operate their services, but they are bound by strict confidentiality agreements. In the event of a change in company ownership or a merger, users will be notified in advance.

Cookies & Tracking Technologies

Winzo uses cookies on its website to help improve your browsing experience and remember your login status. Session cookies are automatically deleted when the browser is closed, while persistent cookies are stored for a set period to remember your preferences. You have the option to disable cookies through your browser settings, though doing so may prevent some features from working properly. Analytics tools may be used to monitor platform performance — these collect aggregated data and do not directly identify any individual. Mobile apps may use device identifier information to ensure app security and functionality.

How long is data retained?

Necessary information is retained for as long as your account remains active. Even after account closure, certain information may be retained for up to five years to meet legal or regulatory obligations. Financial transaction records are kept for the period required by law. No information is retained unnecessarily beyond that, and it is securely deleted after the designated period. If you request deletion of your data, information that is not subject to legal obligations will be deleted as quickly as possible.

Your Rights & Controls

You have the full right to request access to, correction of, or updates to the information we hold about you. In certain circumstances, you may also request that your data be deleted or that its processing be restricted. You can opt out of marketing communications at any time — this can be done via the unsubscribe link in emails or through the support team. Under the right to data portability, you may request a copy of your information. To exercise these rights, contact us at the support email and we will process your request as promptly as possible.

Children's Privacy

The winzo platform is strictly not intended for anyone under 18 years of age, and we do not knowingly collect information from minors. Age verification is in place during registration to prevent minors from accessing the platform. If we become aware that a minor's information exists in our system, immediate steps will be taken to delete it. If parents believe their child's information was collected by mistake, please contact the support team. Ensuring children's online safety is part of our social responsibility.

Security Measures

Winzo uses industry-standard security measures to protect your data, including SSL/TLS encryption, firewalls, and access controls. Only authorized personnel can access user data on a need-to-know basis, and all access is logged. Regular security reviews and audits are conducted to quickly identify and address any vulnerabilities. In the event of a data breach, affected users will be notified as soon as possible in accordance with legal requirements. However, no method on the internet is 100% secure, so you are advised to keep your account password strong and confidential.